Technical Support - Net Onboard

Technical Support

At Net Onboard, we provide you the ultimate technical support that is responsive, resourceful, and transparent. Be it a simple email account setup guidance or complex issue to your web site configuration; you can browse to our support knowledge based to get your resolutions right on the spot or to contact our dedicated technical team to resolve your technical problems.

You even have dedicated customer relations team to facilitate your business needs and technical consideration before any procurement decision. Get confidence with us and to be backed by our experts available at all times.

Here's how you can reach our Technical Support everyday:

1. News and Announcement

Subscribe to our News and Announcement newslettter or visit here to check out scheduled maintenance notice or downtime alert from time to time.

2. Support Knowledge Base

You may browse for common support questions and answers here to get your resolutions on the spot before contacting our technical team.

Have problem with your email? Click here to Diagnosis your Email Services.

3. Ticketing System

If you have any queries of Sales, Billing, Support and etc, you can submit a ticket to the respective departments to obtain proper and documented assistance from us. Remember to login to view the ticket reply from us after that. All tickets will be attended within 2-8 hours response time.

Click here Submit a Ticket Now! (Guides on How to submit ticket)

4. Live Chat

Click here to have online chat with us regarding your sales, billing or even support request to get a quick idea of your issue. Proper ticket submission is required for each issue resolution.

5. Remote Assistance via TeamViewer

If you are unable to follow the ticket resolution from our support, we will perform Remote Assistance to your computer to assist you further for configuration or problem troubleshoorting.

We will try all ways to get the right resolutions for you! TeamViewer Application is required for this method. More Info

6. Online Tutorials

Get the step by step guidance here to walk you through with the common setup and configuration such as email account settings, FTP etc.

7. Pre-Sales FAQs

You can get majority of your pre-sales doubts cleared with the common questions and answers here. If you can't find the right answer, call us or submit a ticket.

8. Client Login

Click here to access to the list of client login url if you have forgotten how to access them. Firstly, you need to know which hosting package you are subscribing.